Privacy policy

Who is responsible

Jonathan Shubs, Avenue Louis-Ruchonnet 2, 1003 Lausanne, Switzerland. Email: info@acupuncture-lausanne.ch. For any question about your data, contact me at this address.

What data I collect and why

• Contact form: your name, email address, phone number and message, so that I can reply to you.
• Online booking and client area: the details you enter when booking or using the client area. These are managed through Healthadvisor, my practice management software, to arrange and manage your appointments.
• WhatsApp: if you choose to contact me by WhatsApp, your number and messages are handled by WhatsApp under its own privacy policy.
• Signal: if you choose to contact me by Signal, your messages are end-to-end encrypted and handled by Signal under its own privacy policy.
• Website visits: the hosting provider automatically records technical data (such as your IP address and browser type) for a short time, to keep the site secure and running.

Cookies and advertising

I use Google Ads to make the practice known. If you agree via the cookie banner, a Google tag records whether you arrived through an ad and then contacted me or booked an appointment. It uses cookies and sends data such as your IP address to Google, which may process it in the United States (Google LLC, certified under the Swiss–US and EU–US Data Privacy Framework). Without your consent, no advertising cookies are set. You can change your choice at any time via the “Cookie settings” link at the bottom of each page.

One article on this site contains a YouTube video in privacy-enhanced mode. No YouTube cookies are set unless you press play; if you do, YouTube (Google) processes data under its own privacy policy.

Visitor statistics

To understand how the website is used and improve it, I use Matomo, a statistics tool installed on my own web hosting at Infomaniak in Switzerland (stats.acupuncture-lausanne.ch). No data is sent to Google or any other third party.

Matomo records the pages you visit, the time of your visit, the website you came from, your browser and device type, and your approximate location (country). Your IP address is shortened (the last two parts are removed) before it is stored, and only this shortened address is used to estimate your location.

No cookies are used for statistics, so your consent is not needed for it.

Legal basis (for visitors from the EU)

Replying to your request or arranging your appointment (steps before or as part of a contract), my legitimate interest in running a secure website, my legitimate interest in understanding how the website is used, in order to improve it (visitor statistics without cookies), and your consent for advertising cookies.

Who processes your data

• Infomaniak Network SA (website hosting, Switzerland)
• Healthadvisor (booking and client area, Switzerland)
• Proton AG (email, Switzerland)
• Google Ireland Ltd / Google LLC (advertising, EU/US)

Your data is not sold, and is used for advertising only as described above.

How long it is kept

Contact messages are deleted when they are no longer needed to answer you. Booking and patient data are kept for as long as required by my professional obligations. Technical website data is deleted after a short period.

Your rights

You can ask to see, correct or delete your data, or object to its use, within the limits of the law. You can also complain to the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, if you live in the EU, to your national data protection authority.